Questions before you ARVL?

Everything you need to know about ordering, shopping, delivery and your arrival.

Ordering

How do I place an order?

You can place an order directly through our boutique concierge interface. Simply upload a photo of your hand-written list, paste text from your mobile notes, or link a shared list. Your dedicated concierge shopper will handle the rest.

How far in advance should I order?

We recommend placing your order at least 72 hours prior to your scheduled arrival. This allows your personal concierge shopper sufficient time to secure custom items, coordinate with your host, and guarantee a seamless arrival window.

Can I change my grocery list after submitting it?

Yes, changes can be requested directly by messaging your concierge shopper up to 24 hours before your planned arrival. We make every effort to accommodate last-minute adjustments to ensure your kitchen is perfectly stocked.

Can I request specific brands or sizes?

Absolutely. Since ARVL is a highly personal shopping service, you can specify exact organic brands, local purveyors, dietary certifications, or preferred sizes. Simply note these preferences in your custom list.

Shopping

Who shops for my groceries?

Your order is assigned to an elite, local ARVL shopper who lives in the destination area. They know the finest organic grocers, local meat purveyors, and boutique specialty stores to hand-select only high-grade ingredients.

What happens if an item is unavailable?

If a preferred item is out of stock, your personal shopper will contact you directly with real-time suggestions. We prioritize artisan and organic alternatives of equal or superior quality.

Can my shopper make substitutions?

Your shopper will only make substitutions based on pre-approved preferences or direct communication. We respect individual dietary styles and will never swap out an item blindly.

Where does ARVL shop?

We source items from premier local organic food markets, gourmet grocers, independent butcher shops, and high-end local bakeries native to your vacation destination.

Delivery & Arrival

Do I need to be at the property?

No, you do not need to be present. In fact, the core of the ARVL experience is arriving to a fully stocked kitchen. We coordinate directly with property managers or hosts to gain access prior to your arrival.

How do you access my vacation rental?

We work securely with local rental agencies, luxury property management firms, and individual hosts to secure guest-access codes or keys, ensuring a completely secure and quiet entry.

Will refrigerated and frozen groceries be put away?

Yes. Our shoppers personally unpack and neatly organize all items. Cold goods go into the refrigerator, frozen goods into the freezer, and dry items are curated perfectly in the pantry.

What happens if my arrival time changes?

Simply update your concierge shopper via text. We maintain flexible scheduling and will adjust our delivery slot to ensure cold items remain perfectly chilled until just before you walk in.

Payment

When am I charged?

Your card is pre-authorized when you finalize your shopping window. The final charge, including exact grocery costs and our flat concierge delivery fee, is processed once shopping is complete.

How are grocery costs determined?

Grocery costs are based on the direct retail prices charged by the local merchants. We provide transparent billing with no hidden markups on individual items.

Will I receive my grocery receipt?

Yes, a digital copy of the original merchant receipts is uploaded directly to your concierge dashboard as soon as delivery is completed.

Destinations

Where is ARVL available?

We operate in premier mountain and coastal vacation destinations including Vail, Aspen, Park City, Lake Tahoe, Martha's Vineyard, and Destin. Check our destinations list for current areas.

Do you serve the entire destination area?

Our service covers major resort communities and sub-communities within our active destinations. Some remote properties may require prior confirmation with our concierge desk.

Can I request service somewhere ARVL isn't currently available?

Yes, you can submit a custom destination request. Our executive concierge team frequently facilitates specialized coverage for private estates and bespoke groups.

Can you accommodate special requests?

We frequently source high-end wines, local artisanal gifts, firewood, pet supplies, and gourmet pre-prepared platters. Share your requests with your dedicated concierge shopper.

Do you work with vacation rental managers or property owners?

Yes, we maintain premium partnerships with luxury managers and estate owners to provide seamless hospitality integrations for high-end traveler portfolios.