When should I order?
Order as early as possible to reserve your preferred arrival date. Current availability is shown during checkout.
FREQUENTLY ASKED QUESTIONS
Everything to know before you arrive.
Helpful answers about ordering, availability, substitutions, and the delivery experience.
THE DETAILS
A clearer way to arrive.
Can I request another product?
Yes. Add a custom write-in item or leave a note with the brand, size, and details you prefer.
What if an item is unavailable?
You can allow substitutions at checkout. Your shopper follows your selections and notes when choosing the closest option.
Are groceries delivered before arrival?
Yes. ARVL coordinates access and stocks your vacation residence before your scheduled arrival.
When am I charged?
The final invoice is based on the completed local shopping trip and the service pricing shown at checkout.
Can I change my grocery list?
Your confirmation email includes a secure Edit Grocery List link. Editing closes 24 hours before delivery.